Try This Quick Start Guide For Iseries Email Troubleshooting

 The solutions for the commonly occurring iSeries email problems are listed below.

SMTP problem analysis

Tracking undelivered mail

Checking problems with Send MIME Mail (QtmmSendMail) API

Checking components journals

Solution 1 - SMTP problem analysis

Check if you have all the necessary PTFs.

Also, check if all the necessary email servers are running.

Navigate to Operations Navigator and go to the iSeries 400 server.

Local domain name

Select the Network option followed by the Protocols option.

Double-click the TCP/IP option, navigate to the Host Domain Information tab, and verify your domain name.

SMTP retry values

Click Network -> Servers -> TCP/IP.

Double-click the SMTP option, navigate to the Outbound Mail Retries tab, and set the low SMTP retry value.

User ID and address

Select the Users and Groups option followed by the All Users option.

Right-click your profile and click Properties.

Select the Personal option, navigate to the Mail tab, and verify the address.

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