How to get HP Envy 4500 Printer Online? | 123.hp.com/envy4500

Reasons and resolution for printer offline issues

An error message as Printer offline may appear on the printer screen because of the following reasons:

• Printer Network connection failure,
• Slow internet connection,
• Using outdated driver software.

To resolve the printer offline issues, connect your printer with a network connection that has high-speed internet access. Uninstall the older version of driver software currently installed on your computer. Connect to the manufacturer site and download the latest version of driver software. Make your HP Envy 4500 printer as the default printer.

How to fix Printer Offline Issue on Windows

• Turn ON your printer and router devices is it not active already. Turn on your Windows computer.
• "Connect" your router with a DSL cable or using a broadband connection to establish a network connection that has high-speed internet access.
• Print a Wireless Network Report to check the wireless network connection. If you are connected to the network using a USB cable or an Ethernet cable, remove the protective cover from the respective port.
• Remove the older version of driver software from your computer and install the latest version of driver software.
• "Download" the special updated version of HP Print and Scan Doctor that is specifically designed to detect and resolve the printer offline issues.
• Open the downloaded file and run HPPSdr.exe file. Wait for the HP Print and Scan Doctor to open and tap the Start option and select your printer.
• "Turn on" the printer updates. Tap Yes option again to make your printer as the default printer. If the printer is still offline, search for Devices option and click Printers & scanners from the list of results.
• From the list of printers, select your printer and click the Manage option and tap Set as default.

How to fix Printer Offline Issue on Mac

To resolve the Offline or The printer is not responding issue, perform the below-given steps:

Make sure the Printer is active:

• Turn on the HP Envy 4500 printer, if the printer is on sleep mode or not active. Ensure that papers are loaded in the paper tray and ink cartridges are full.
• Make sure that no errors are blinking on the printer control panel if the printer encountered with some error message, power cycle your printer.

Reset the printing settings:

• Switch ON your Mac computer and tap the Apple menu and click the System Preferences option.
• Click the "Print & Fax", Print & Scan, or Printer & Scanners option.
• Right-click at any place inside the Printers window and then tap Reset printing system.
• Type the Administrator name and security password, if prompted. Click the OK option to complete the reset.
• Tap the Reset option in the confirmation window. If still your HP Envy 4500 printer is offline, troubleshoot the network connection to resolve the network issues.
• Print a Wireless Network Report and ensure that the connection status is active.

How to Scan on HP Envy 4500 Printer? - 123.hp.com/envy4500

How to Scan on HP Envy 4500 Printer?

About Scan Function

Scanning is a function of getting digitized printed documents and photos. To enable scanning on HP Envy 4500, download the necessary driver for it from the manufacturer’s website. After following the displayed instructions, place your document on the scanner glass and close the lid. Tap the Scan button and wait for the scan to complete. If you want additional scan features, download the software compatible with your OS. For Windows, it is HP Printer Assistant while for Mac, it is HP Easy Scan.

Guidance for HP Envy 4500 Scan to Computer

• To enable this function on your computer, follow these steps.
• Power on the printer and load plain papers in the input tray.
• Ensure that the toner or ink cartridges are installed properly.
• Install the HP Scan and Capture app from the Microsoft store.
• After the app is installed, tap Launch.
• Open Settings from the Menu option. Tap Select Device and choose your HP printer.
• Click outside the Setting option and click Capture Documents or Capture Photos.
• Click the Save icon when the scanning is complete. The Save As window will appear prompting you to save the item to a folder.

HP Envy 4500 Scan to Email Guidance

• Connect the scanner and computer to the same net connection.
• Gather the requirements like SMTP server and port number.
• Touch the Network icon on the homescreen of the scanner control panel.
• Open the HP Embedded Web Server.
• Select Wireless or Wired (LAN) to display the IP address or host name. Open a browser, type the IP address in the address line, and press Enter.
• "Tap" Scan to E-mail Setup on the left panel.
• Open E-mail Address Book Setup to add an email address to the common address register.
• "Tap" Scan Settings and save the default email options. Click Apply and conclude the process.

HP Envy 4500 Scan to Pdf Guidance

• Install the HP Solution Center with the Windows full-feature software from the manufacturer’s website.
• Lift the scanner’s lid, keep the document on the scanner glass, and close the lid.
• Tap Start>All Programs>HP Solution Center. Open Scan Settings>Scan Document Settings to enable the PDF option.
• Tap "PDF" when the File Type window opens. Make sure the resolution is 150 or more. Click OK.
• Open the Save to file Save Options and touch Browse.
• Go to the preferred folder and save.
• Select the Scan button to scan.
• Choose the Accept button to save the scan in PDF.

How to Install HP Envy 4500 Printer

HP Envy 4500 is a wireless printer supporting various advanced features. The printer has printing capability, supporting services such as ePrint and AirPrint. The printer installation involves unboxing the printer, setting up the accessories, enabling power supply and connecting the printer to your device via USB, wired or wireless network. The steps below are for performing the unboxing and basic hardware setup.

Quick Steps for HP Envy4500 Installation

• Clear all the safety material and tapes from the trays and carriage access area of the printer.
• Connect the printer to an electrical outlet using a power cord.
• Load paper into the input tray.
• Find and press the Power button on the control panel.
• Set your country, region, date, and time on the control panel.
• Unpack the new ink cartridges and load them into the empty slots. Align the installed cartridges.
• Install the driver on your Windows/Mac computer using the installation CD or by downloading it.
• Connect the printer to your computer.

Detailed Guidance for How to Install HP Envy 4500 Printer

• A gist of how to unbox and install the Envy 4500 printer installation is given in the above section. The following sections comprise detailed instructions for the same.
• Unboxing is nothing but setting the printer and its accessories free of all the packaging material and tapes.
• Using the supplied power cable, connect the printer to a power source. Plug the cable’s one end into an appropriate port on the printer's rear and the other end into the power source.
• Locate the Power button on the printer's control panel and press it. Set your preferences on the control panel, including the date and time.
• Draw the printer’s input tray out, slide the paper width guides out and place a stack of paper in it. Ensure that the paper is not curled or wrinkled. Adjust the guides according to the size of the stack.
• Open the cartridge access door and lift the lids on the slots. Peel off the plastic tapes on the new cartridges and then insert them into appropriate slots in the printer. The color cartridge goes into the left slot and the black ink cartridge into the right slot.
• Close the lids on the slot and then pull access door down. Wait until the printer prints a calibration page. Mount the page with its print side down on the scanner glass and then scan it. The printer will now align the installed ink cartridges.
• The printer’s hardware setup is complete. The next step is installing of the printer driver. You can either use the supplied setup disc or download the driver from the manufacturer’s site.
• Once the driver gets downloaded completely, find and double-click the .exe file (Windows) or the .dmg file (Mac) in the Downloads folder of your computer.
• Select the language, regions and the purpose of installation, if prompted. Respond appropriately to the installer's on-screen prompts. Connect the printer to your computer when a screen displays asking you to do the same. The computer will detect and connect to the printer. Print a test page to verify the connection.